Create a case for billing or service support
Learn how to create a support case online when you have account and billing questions, or for technical support for a product.
Sign in to Your Account online to create a case and get assistance for financial, account or technical support.
Creating an online support case
- Go to the signin page.
- Select the Support & Cases menu and click Create a Case.
- Select an option for the type of support you are requesting
- Financial Support for requests relating to billing, invoices, charges and payments.
- Account Support for assistance with account changes, contracts, postage or order queries.
- Technical Support for assistance with meter equipment or apps.
- Select a topic relevant to your query from Step 2 and Step 3.
- Complete the 3 sections of the case form and select Submit to create your case.
- After the request is submitted, a case number will appear for your reference.
UPDATED: February 06, 2024